ONLINE-KOREA
Frequently asked questions
Are there any restrictions on the number of stores or minimum lot size for an order?
The number of stores is possible from one.
The minimum lot size is basically subject to the conditions of each store, but can be negotiated in some cases.
How many days on average do you ship after I place an order?
We ship on average within 1-2 days after the item arrives at our company. If we ship via EMS, it takes about 3-4 days for the item to arrive at the customer's location.
Is it possible to request inspection?
When the items arrive at our company, we will confirm the quantity, size, and color.
However, depending on the quantity of the items, we may leave the work to a specialist and charge you for the costs incurred.
Is repackaging and packaging available?
We repack items to be shipped to Japan. However, in the case of large quantities of packing and wrapping, we will leave the work to a specialized company and may charge you for the costs incurred.
About shipping method
We mainly use the post office's EMS, EMS PREMIUM, and surface mail, but we can also ship using your preferred shipping company.
What are the characteristics, advantages and disadvantages of each transportation method?
EMS is a post office service that can ship daily and can be used for all types of products, including samples and other small-lot items. However, arrival times can vary widely, and although tracking is available on the post office's website, it can be difficult to predict.
EMS PREMIUM is more expensive than EMS, but can arrive 1-2 days earlier. It is suitable for urgent delivery. SEA BUSINESS is the cheapest option, but it takes longer to arrive, so it is suitable for large lots of goods and when there is enough time to spare.
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How is the exchange rate applied?
When sending money , the remittance company's exchange rate will be applied.
About Tariffs
Customs duties may be incurred when the shipment passes through customs, but customers are responsible for any duties charged by customs.
Exchange and return policy
In the case of returns or exchanges due to product defects or wrong items, we will handle the contact with the retailer.
In the event of a return or exchange of an item due to a defective product or wrong item, we will handle the exchange or exchange at our expense, but in other cases (such as initial defects), the customer is responsible for all exchange or return costs.
Please note that it will be difficult for us to exchange or return an item if the exchange or return deadline has passed when you contact the retailer and the retailer is unable to accommodate your request.
Please note that we do not accept returns for reasons attributable to the customer.
Other notes
1. We do not handle items that are prohibited for export.
2. We do not accept orders for items or quantities that exceed those restricted by the Pharmaceutical Affairs Law.
3. We do not provide refunds or accept any responsibility for items confiscated by customs.
4. We will not accept any items or transactions that we deem to be dangerous.
5. Cancellation of an order after payment is made will not be accepted.
6. We are not responsible for any problems that may occur when using the product.
7. The arrival of the product may be delayed due to the seller's response or the convenience of the shipping company.